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Customer Service Representative

November 30, 2017 - December 17, 2017
Location:Lansing, MI
Salary Range:Competitive Pay, Paid on the Job Training
Benefits:Medical, Dental, Vision, Vacation, holidays and 401k with employer matching program
Employment Type:Full Time
Department:Avflight Lansing
Description:Avflight is hiring at Capital Region International Airport (LAN). We are looking for a full-time Customer Service Representative for weekend coverage to join our team!

Duties: Welcoming and providing superior customer service to crew members and passengers visiting the facility
Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
Communicate aircraft arrivals to line service and complete pre-arrival information from customers
Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
Ability to work a flexible schedule and work overtime as required
Perform other duties as assigned
Qualifications: High school diploma or GED
Some college and/or hotel/hospitality experience a plus
Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
Previous retail and/or customer service experience preferred
Must be available for second shift, holidays and weekends if needed
Experience in aviation is a plus
Must be a self-starter, with the ability to work independently and coordinate requests between departments
Must have the ability to multitask; excellent communication and organizational skills.

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations
Strong Attention to Detail and multi-tasking skills

Please apply online at

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