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Customer Service Representative @ Flint Bishop Airport

November 02, 2018 - November 30, 2018
Location:Flint, MI
Salary Range:Competitive Pay, Paid on the job training
Exempt/Non-Exempt:Non-Exempt
Employment Type:Part Time
Department:Avflight Flint
Description:Part-Time Concierge Customer Service Representative position

Avflight - Flint is looking for an exceptional Customer Service Representative to join our team!

Customer Service Agents provide exceptional Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
Duties:•Provide superior customer service to crew members and passengers
•Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
•Resolve customer requests, questions and complaints regarding Avflight’s services or products
•Communicate aircraft arrivals to line service and complete pre-arrival information from customers
•Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
•Ability to work a flexible schedule and work overtime as required
•Perform other duties are needed
Qualifications:• High school diploma or GED
• Some college and/or hotel/hospitality experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be available for second shift, holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, with the ability to work independently and coordinate requests between departments
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
Competency/Behavioral Requirements:
• Must have the ability to multitask; excellent communication and organizational skills.

Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong Attention to Detail and multi-tasking skills

EEO/AA
Please apply online at www.avflight.com



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