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Customer Service Representative

July 28, 2017 - August 15, 2017
Location:Detroit City, MI
Employment Type:Other
Department:Avflight Detroit City
Description:Avflight Detroit is hiring a temporary Customer Service Representative.
Duties:•Provide superior customer service to crew members and passengers
•Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
•Resolve customer requests, questions and complaints regarding Avflight’s services or products
•Communicate aircraft arrivals to line service and complete pre-arrival information from customers
•Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
•Ability to work a flexible schedule and work overtime as required
•Perform other duties are needed

Qualifications:• High school diploma or GED
• Some college and/or hotel/hospitality experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be available for second shift, holidays and weekends if needed
• Must be a self-starter, with the ability to work independently and coordinate requests between departments
• Must have the ability to multitask; excellent communication and organizational skills.

Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong Attention to Detail and multi-tasking skills

EEO/AA
Please apply online at www.avflight.com



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