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Customer Service Representative

November 13, 2018 - January 01, 2019
Location:Gunnison, CO
Employment Type:Full Time
Department:Avflight Gunnison
Description:Avflight Gunnison is hiring Full Time Customer Service Representatives.
Duties:•Welcoming and communicating directly with customers visiting the facility
•Provide superior customer service to crew members and passengers
•Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
•Resolve customer requests, questions and complaints regarding Avflight’s services or products
•Communicate aircraft arrivals to line service and complete pre-arrival information from customers
•Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
•Ability to work a flexible schedule and work overtime as required
Qualifications:•High school diploma or GED
•Some college a plus
•Must have experience answering multi-line phone system, email, filing, faxing and computer skills including Microsoft products
•Must have extensive customer service experience
•Availability during weekdays and weekends
•Experience in aviation is preferred
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
Competency/Behavioral Requirements:
•Must be highly motivated, self-starter, requiring minimal supervision
•Must have the ability to multitask; excellent communication and organizational skills.


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