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Customer Service Representative @ Avflight - Traverse City Airport

August 20, 2018 - September 10, 2018
Location:Traverse City, MI
Exempt/Non-Exempt:Non-Exempt
Employment Type:Part Time
Department:Avflight Traverse City
Description:Avflight Traverse City Corporation is looking for a part-time seasonal with a chance to becoming a full time Customer Service Representative to join our team at the Cherry Capitol Airport.
Duties:•Provide superior customer service to crew members and passengers
•Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
•Resolve customer requests, questions and complaints regarding Avflight’s services or products
•Communicate aircraft arrivals to line service and complete pre-arrival information from customers
•Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
•Ability to work a flexible schedule and work overtime as required
•Perform other duties are needed
Qualifications:• High school diploma or GED
• Some college and/or hotel/hospitality experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be available for second shift, holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, with the ability to work independently and coordinate requests between departments
• Must have the ability to multitask; excellent communication and organizational skills.

Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong Attention to Detail and multi-tasking skills

EEO/AA
Please apply online at www.avflight.com



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