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Customer Service Representative

November 19, 2018 - December 20, 2018
Location:Grand Forks, ND
Salary Range:Competitive Pay and Paid on the Job Training
Benefits:Medical, Dental, Vision, Vacation, holidays and 401k with employer matching program
Employment Type:Full Time
Department:Avflight Grand Forks
Description:Avflight Grand Forks is hiring a full-time Customer Service Representative.

All employees must pride themselves on exceptional customer service, professionalism, be outgoing, personable, and able to work effectively as a team-player.
Duties:•Welcome and communicate directly with customers on-site
•Provide superior customer service to crew members and passengers
•Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
•Resolve customer requests, questions and complaints regarding Avflight’s services or products
•Communicate aircraft arrivals and requested services to line service
•Process pre-arrival requests in system.
•Process sales transactions, close out and balance daily inventory
•Ability to work flexible schedule and work overtime as required
Perform other duties as assigned

Qualifications:• High school diploma or GED
• Some college and/or hotel/hospitality experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, with the ability to work independently and coordinate requests between departments
• Must have the ability to multitask; excellent communication and organizational skills.

Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong Attention to Detail and multi-tasking skills

EEO/AA
Please apply online at www.avflight.com



Click to Apply 

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