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Customer Concierge

October 05, 2018 - October 31, 2018
Location:Traverse City, MI
Employment Type:Part Time
Department:Avflight Traverse City
Description:Avflight Traverse City is hiring a part-time Customer Concierge!
Duties:• Welcoming and providing superior customer service to crew members and passengers visiting the facility
• Assist CSR and Line Crew with staging customer vehicles on the ramp
• Communicate aircraft arrivals to line service and complete pre-arrival information from customers
• Assist CSR’s with requested services such as catering, hotel accommodations, ground transportation, etc.
• Ability to work a flexible schedule and work overtime as needed
• Use of company vehicle for courier duties, provide customers transportation to main terminal and misc. company errands
• Perform other duties as assigned
Qualifications:• High school diploma or GED
• Some college and/or hotel/hospitality experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be available for second shift, holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, with the ability to work independently and coordinate requests between departments
• Must have the ability to multitask; excellent communication and organizational skills.
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
Competency/Behavioral Requirements:
• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong Attention to Detail and multi-tasking skills


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